Shipping policy

At Frostbuddy™, we are committed to providing you with a seamless and reliable shopping experience. We proudly offer Free Standard Shipping on all domestic and international orders. Please review the details of our shipping policy below.

1. Order Processing Time

  • All orders are typically processed and prepared for dispatch within 1 – 3 business days (Monday – Friday, excluding federal holidays).

  • Orders placed on weekends or holidays will begin processing on the following business day.

  • Once your package has been processed and handed over to the courier, you will automatically receive a shipping confirmation email containing your tracking number.

2. Shipping Rates & Delivery Estimates

Destination Shipping Method Estimated Delivery Time Shipping Cost
United States (Domestic) Standard Insured Shipping 5 – 7 business days FREE
International (Worldwide) Standard International Shipping 7 – 21 business days FREE

Delivery estimates begin after the order has been processed and shipped. Delivery times may vary slightly depending on destination country, local postal networks, customs clearance, or seasonal logistics surges.

3. Order Tracking

  • As soon as your items ship, we will send an email with your tracking code and direct link to monitor transit progress.

  • Please allow 24 – 48 hours for tracking details to initially update in the carrier’s system.

4. Customs, Duties & Taxes (International Orders)

  • We provide free international delivery; however, depending on your destination country's regulations, your parcel may occasionally be subject to local VAT, import duties, or customs handling fees upon entry.

  • Any customs duties or import fees incurred are the responsibility of the recipient.

5. Address Verification & Shipping Issues

  • Shipping Address Accuracy: Please carefully check your address at checkout. If you need to make changes, contact our customer care team within 12 hours of placing your order. We cannot modify shipping destinations once orders have dispatched.

  • Damaged or Lost Packages: If your order arrives damaged or is presumed lost in transit, please contact us within 7 business days of the delivery date/window with your order number and photos of the package. We will investigate with the carrier and issue a replacement or refund promptly.

6. Contact Us

For any inquiries regarding your shipment, delivery times, or tracking assistance, please contact us:

  • Brand Name: Frostbuddy™

  • Store Entity: My Store - entity

  • Email: gideonwright05@gmail.com

  • Phone: +1 425-772-7350

  • Address: 2900 38th Ave, Sacramento, CA 95824, United States